B. Moore Moving + Storage
A B. Moore crew member carefully packing a fragile item

Common Questions

Everything you might ask

Clear answers on pricing, scheduling, packing, storage, and the care behind every move. If you do not see your question here, we are one call away.

01

Pricing & Billing

How much does a local move in Austin cost?+

A local Austin move is billed transparently on three lines: labor, materials, and a truck fee. Most full-service local moves range widely by home size and scope, and we provide a clear written estimate after a quick consultation, with no hidden per-item surcharges.

Why is your pricing structured in three lines?+

Transparency. Rather than bury materials and equipment inside an hourly rate, we break every estimate into labor, materials, and a flat truck fee. You see exactly what you are paying for, with nothing hidden.

Do you require a deposit?+

Yes. A deposit reserves your date and crew. The balance follows a simple schedule outlined in your written proposal, so there are no surprises on move day.

Are there any hidden fees for stairs, long carries, or heavy items?+

No per-item surcharges. Anything that affects the scope of your move is discussed and reflected in your written estimate up front, so the number you approve is the number you pay.

02

Booking & Scheduling

How far in advance should I book my move?+

We recommend booking two to four weeks ahead for local moves, and earlier for peak season or large homes. That said, we do our best to accommodate shorter timelines, so reach out even if your date is soon.

What is your cancellation policy?+

We ask for as much notice as possible so we can serve other clients, and we will always work with you on rescheduling. Specific terms are outlined in your written estimate.

Can you handle a last-minute or expedited move?+

Often, yes. Our schedule fills quickly in peak months, but we hold capacity for urgent needs. Call us and we will tell you honestly what we can do for your date.

03

Packing & Materials

Do you offer packing and unpacking services?+

Yes. We offer full-service packing and unpacking, from a few fragile rooms to an entire home, using premium materials and clear labeling so your settle-in is calm and organized.

Can I pack some items myself?+

Absolutely. Many clients pack personal or non-fragile items and leave the delicate and bulky pieces to us. We will note what is packed by owner versus by our crew so responsibility is always clear.

What happens to packing materials after the move?+

We take them with us. Part of a calm settle-in is a home free of boxes and paper, so our crew removes packing debris as part of full-service unpacking.

04

Storage

Do you offer climate-controlled storage in Austin?+

Yes. We offer secure, climate-controlled storage for short- and long-term needs, ideal for staging a move, holding designer deliveries, or protecting furniture and art between homes.

Can you store items between the sale and purchase of a home?+

Yes. Bridge storage is one of our most common requests. We hold your belongings securely and redeliver on your schedule when your new home is ready.

How is my stored inventory tracked?+

Every stored item is cataloged so you always know what is in our care. For larger accounts, we can provide a photographed inventory of your vault.

05

Specialty & High-Value Items

Do you handle specialty items like pianos or antiques?+

Yes. We handle pianos, fine art, antiques, chandeliers, and other high-value pieces with custom crating and specialized equipment, and each item is assessed and protected to fit.

How do you protect fine art and fragile pieces?+

High-value pieces are assessed individually, custom-wrapped or crated, and documented before they move. For collections, we photograph and note condition so everything is accounted for from load to placement.

Do you offer designer receiving and installation?+

Yes. We receive, inspect, hold, and install designer deliveries on behalf of interior designers and their clients, so pieces arrive at the home only when everything is ready.

06

Insurance & Service Area

Are my belongings insured during the move?+

Yes. Every move is fully insured, and our crews are background-checked and trained in white-glove handling, so your belongings are protected from load to placement.

What areas in Austin do you serve?+

We serve Austin and the greater metro, including West Lake Hills, Rollingwood, Barton Creek, Tarrytown, Lakeway, Bee Cave, Round Rock, Cedar Park, and Georgetown.

Do you handle long-distance and out-of-state moves?+

Yes. Alongside local Austin moves, we coordinate long-distance relocations with the same white-glove standard of packing, protection, and communication.

Calm. Professional. Precise.

Still Have Questions?

Let's talk through your move

Contact us today for a complimentary consultation and quote. Our team is ready to handle every detail of your Austin move.